Getting in Touch
Two addresses, both monitored on working days. Pick the one that matches what you need and you will get a faster answer.
[email protected]
This is the editorial mailbox. Use it for anything about what we publish: a recipe that did not behave, a fix that failed, a ratio that looks wrong, an ingredient question, or a correction you want us to make.
It is also the address for advertising, licensing and partnership enquiries, and for permission to reuse our text or photographs. Commercial mail is answered by the commercial side and never reaches the people deciding what gets published.
[email protected]
Use this one for anything involving your personal data: a request to see what we hold, to correct or delete it, to object to processing, to withdraw consent, or to opt out of the sale or sharing of personal information under California law. What we handle and why is set out in the Privacy Policy.
How Long We Take
Ordinary messages get a reply within three working days. Corrections jump the queue: report a factual or technical error and we aim to acknowledge it within one working day, then retest the step before we change anything.
Data requests are answered inside the statutory windows, which is one month for readers in Europe and the United Kingdom and forty-five days in California. If a request is complicated enough to need longer, we will tell you before the deadline rather than after it.
What Helps Us Help You
For a baking problem, the useful details are the page, the step, whether you weighed or measured by volume, your oven type, and any substitution you made. Butter temperature, flour brand and pan colour explain a surprising share of the failures people write in about.
For a correction, tell us what the page currently says and what you think it should say. For a data request, name the right you are exercising so we route it to the right place first time.
What We Cannot Do by Email
We cannot tell you whether a recipe is safe for a specific allergy, medical condition or diet, and we do not give personalized nutritional advice. Those questions need someone who knows your history. The boundaries are set out in the Disclaimer.
We also do not accept unsolicited finished articles or guest posts.